Privacy Policy
Last updated: 19 July 2026
Fiducia Systems ("we", "us", "our") builds and hosts websites for local businesses and delivers automation work for industrial operators. This policy explains how we handle personal information when you visit this website or get in touch with us. We handle your information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
ABN: 16 968 823 164
What we collect
When you submit an enquiry through our contact form, we collect the details you choose to provide: your name, email address, business name, and the contents of your message.
When you browse the site, our hosting provider automatically logs standard technical information such as your IP address, browser type, and the pages you visit. This helps keep the site secure and running.
We do not ask for, and you should not send us, sensitive information (such as health, financial account, or government identifier details) through the contact form.
How we collect it
Enquiries are submitted through our contact form, which is processed by Web3Forms, a third-party form service, and delivered to our email inbox. Technical browsing data is collected by our hosting and content delivery provider, Cloudflare.
Why we collect it and how we use it
We use your information to:
- respond to your enquiry and provide quotes, proposals, and the services you request;
- communicate with you about a project we are working on together; and
- keep the website secure and improve how it performs.
We do not sell your personal information, and we do not use it for advertising.
Who we share it with
We share personal information only with the service providers that help us run this site and our business, and only so they can perform that service:
- Web3Forms, to process and deliver contact-form submissions;
- Cloudflare, to host the site and deliver it securely.
Some of these providers may store or process data on servers outside Australia. By using the contact form you consent to this cross-border handling. We take reasonable steps to use providers that protect your information appropriately. We may also disclose information where required by law.
Cookies and analytics
This site does not use tracking or advertising cookies. If we add website analytics, we will use a privacy-focused, cookieless service and update this policy accordingly.
How we store and protect it
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including serving the site over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We keep enquiry information only for as long as we need it to respond to you and meet our business and legal obligations, then we delete it.
Accessing or correcting your information
You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by emailing info@fiducia.systems. We will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first at info@fiducia.systems so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version, with its "last updated" date, will always be posted on this page.
Contact
Fiducia Systems
Email: info@fiducia.systems